Returns & Refunds

So your order arrives and it's not quite what you expected, no problem at all, just send it back in unused condition within 7 days for full refund (unfortunately postage cannot be covered). Please do drop me an email to explain beforehand so I can expect it. Please obtain a proof of postage from the post office when returning as if it goes missing a claim would not be able to be made. Refunds will be processed within 24 hours of receiving the item back. Processing times may apply depending on the method you used to pay.

If you receive an item that's faulty upon delivery then we'll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.

Refunds will only be issued to products that are NOT personalised.

We must be advised within 48 hours of delivery if an item arrives incorrect or damaged. Refunds will not be given on personalised orders if spelt incorrectly on the order, it will be copy and pasted so please don't expect us to know how something should be spelt.

If you have any other issues just drop me an email to hello@themonkeybox.co.uk I strive to deliver excellent customer service.